Internal communication in organizations: practical instruments to help the shift change

Authors

  • Alexandra Rodrigues
  • Carlos Azevedo
  • Vítor Calvo

DOI:

https://doi.org/10.29352/mill0201.09.00004

Keywords:

shift change, communication, information

Abstract

Introduction: The internal communication inside the organization, whether is interpersonal, group or intergroup, must involve all the collaborators in order the mission, values, operative principles and the behaviour patterns be common, to generate the organizational development and motivation.

Development: The shift change in nursing is a fundamental moment of learning and information transmission regarding the patient. The information given on the shift change must be objective and updated, always considering the ethical-deontological principles and a technical language about the care given to the patient, resulting of the application of a scientific methodology and reflexion strategies. In order to ease the information transmission, we intent, with this work, to do a practical instrument, in this case a written one, to aid the shift changing. For this, it was performed a study in a sample of nurses to whom was applied a Data Collection Questionnaire.

Conclusions: The use of a support tool for the shift change is one of the pillars of the improvement of nursing care.

Downloads

Download data is not yet available.

References

Elkyn, M., Perry, A., & Potter, P. (2005). Intervenções de enfermagem e procedimentos clínicos (2ª ed.). Loures: Lusociência.

Fachada, M. O. (1998). Psicologia das relações interpessoais. Lisbon: Rumo Editions.

Guimarães, P. (1999). Learning and professional quotidian, (Dissertação de Mestrado), Education and Psychology Institute of Minho University, Portugal.

Order of the Nurses (2001). Shift change nest to the patient, in infirmary: opinion of the Jurisdictional Board 20/2001. Order of the Nurses. N. 4, p. 9-10.

Order of the Nurses (2015). Nursing professional deontology. Article n. 84. Order of the Nurses. p.73.

Potter, P., & Perry, A. (2006). Fundamentos de enfermagem (6ª ed.). Mosby: Elsivier.

Rego, A. (1999). Comunicação nas organizações. Lisboa: Sílabo Editions.

Azevedo, P., et al (2005). The importance of the family on the patient re-insertion, Nursing Magazine “Bioethical Questions 201, p.28

Teixeira, M. (2007) The patient with central venous catheter: “Quality of the information given in the shift change in nursing”, Nursing Magazine, 223, p. 20.

United Nations (1948). Universal Declaration of Human Rights, article n. 1.

Watzlawick, P., Bavelas, J. B., & Jackson, D. D.(1993). Pragmatics of the human communication (9th ed.) São Paulo: Cultrix.

Downloads

How to Cite

Rodrigues, A., Azevedo, C., & Calvo, V. (2016). Internal communication in organizations: practical instruments to help the shift change. Millenium - Journal of Education, Technologies, and Health, (1), 105–114. https://doi.org/10.29352/mill0201.09.00004

Issue

Section

Life and Healthcare Sciences