FOWLER, D. Impact of poor service on hospitality industry organizations: A viewpoint. Tourism and Hospitality International Journal , [S. l.], v. 20, n. 1, p. 95–102, 2023. DOI: 10.57883/thij20(1)2023.31341. Disponível em: https://revistas.rcaap.pt/thij/article/view/31341. Acesso em: 30 mai. 2025.