Impact and prevalence of workplace bullying in Portuguese nursing settings
DOI:
https://doi.org/10.12707/RVI22059Keywords:
workplace bullying, nursing, nursing careAbstract
Background: Workplace bullying is characterized by the prolonged repetition of aggressive conduct, carried out by one or more workers.
Objectives: To assess the prevalence of workplace bullying and the impact on the physical, mental, emotional well-being and performance of nurses.
Methodology: Quantitative, descriptive and correlational study with online questionnaire shared in the newsletter of the Ordem dos Enfermeiros. The NAQ-R (Negative Act Questionnaire Revised) scale was used and a sample of 2015 nurses from Portuguese health institutions was obtained.
Results: The prevalence of workplace bullying using the 3 evaluation criteria was 46,40%, 28,88% and 22,53% subsequently. The main causes of bullying identified were not giving in or letting one self be influenced by blackmail or servility and showing solidarity with co-workers and not ignoring injustice. The work performance of 73,33% of nurses who perceived themselves to be victims was compromised.
Conclusion: Bullying affects the physical and mental health of workers and labor organizations, leading to absenteeism, decreased work performance, deterioration in the quality of relationships, loss of interest and motivation.
Downloads
References
Araújo, M. S. (2010). Preditores individuais e organizacionais de bullying no local de trabalho [Tese de doutoramento, Escola de Psicologia, Universidade do Minho]. RepositóriUM: Repositório Institucional da Universidade do Minho. https://hdl.handle.net/1822/11041
Borges, E. M. (2012). Qualidade de vida relacionada com o trabalho: Stresse e violência psicológica nos enfermeiros [Tese de doutoramento, Instituto de Ciências da Saúde, Universidade Católica Portugue sa] Veritati: Repositório Institucional da Universidade Católica Portuguesa. http://hdl.handle.net/10400.14/18553
Duffy, M., & Sperry, L. (2014). Overcoming mobbing: A recovery guide for workplace aggression and bully. Oxford University Press.
Einarsen, S., Hoel, H., & Notelaers, G. (2009) Measuring exposure to bullying and harassment at work: Validity, factor structure and psychometric properties of the Negative Acts Questionnaire-Revised. Work Stress, 23(1), 24-44. https://doi.org/10.1080/02678370902815673
Einarsen, S., Hoel, H., Zapf, D., & Cooper, C. L. (2011). The concept of bullying and harassment at work: The european tradition. In S. Einarsen, H. Hoel, D. Zapf, & C. L. Cooper (Eds.), Bullying and harassment in the workplace: Developments in theory, research, and practice (pp. 3-39). CRC Press.
Fontes, K. B., & Carvalho, M. D. (2012). Variables involved in the perception of psychological harassment in the nursing work environment. Revista Latino-Americana de Enfermagem, 20(4), 761-768. https://doi.org/10.1590/S0104-11692012000400017
International Council of Nurses. (2017). Prevention and management of workplace violence (Position statement). https://www.icn.ch/sites/default/files/inlinefiles/PS_C_Prevention_mgmt_workplace_violence_0.pdf
International Labour Organization. (2016). Workplace stress: A collective challenge. https://www.ilo.org/safework/info/publications/WCMS_466547/lang--en/index.htm
João, A. L. (2013). Mobbing/agressão psicológica na profissão de enfermagem. Lusociência.
Korhan, E. A., Guler, E. K., Khorshid, L., & Eser, I. (2014). Mobbing experienced by nurses working in hospitals: An example of Turkey. International Journal of Caring Sciences, 7(2), 642-651. http://www.internationaljournalofcaringsciences.org/docs/31.%20Korhan-1.pdf
Maio, T. (2016). Bullying e engagement em enfermeiros [Dissertação de mestrado, Escola Superior de Enfermagem do Porto]. Repositório Comum. http://hdl.handle.net/10400.26/17531
Obeidat, R. F., Qan’ir, Y., & Turaani, H. (2018). The relationship between perceived competence and perceived workplace bullying among registered nurses: A cross sectional survey. International Journal of Nursing Studies 88, 71-78. https://doi.org/10.1016/j.ijnurstu.2018.08.012
Picakciefe, M., Acar, G., Colak, Z., & Kilic, I. (2017). The relationship between sociodemographic characteristics, work conditions, and level of “mobbing” of health workers in primary health care. Journal of Interpersonal Violence, 32(3), 373-398. https://doi.org/10.1177/0886260515586360
Saraiva, D. M., & Pinto, A. S. (2011). Mobbing em contexto de enfermagem. Revista de Enfermagem Referência, 3(5), 83-93. https://doi.org/10.12707/RIII1039
Rivera, J. (2005). El maltrato psicológico. Editorial Espasa Calpe.
Teixeira, D. L. (2015). Mobbing nos enfermeiros [Dissertação de mestrado, Escola Superior de Saúde de Viseu, Instituto Politécnico de Viseu]. Repositório Científico do Instituto Politécnico de Viseu. http://hdl.handle.net/10400.19/3225
Ventura, H. N., Fonseca, L. C., Costa, S. F., Batista P. S., Zaccara, A. L., & Alvarenga, J. P. (2012). Moral harassment in the workplace: Assistance nurses’ speech. Journal of Nursing UFPE, 6(11), 2672-2678. https://periodicos.ufpe.br/revistas/revistaenfermagem/article/viewFile/7634/7580
Wilson, J. L. (2016). An exploration of bullying behaviours in nursing: A review of the literature. British Journal of Nursing, 25(6), 303-306. https://doi.org/10.12968/bjon.2016.25.6.303
Yildirim, D. (2009). Bullying among nurses and its effects. International Nursing Review 56(4), 504-511. https://doi.org/10.1111/j.1466-7657.2009.00745.x
