Psychometric evaluation of a Satisfaction Scale for chronic patients receiving outpatient care
DOI:
https://doi.org/10.12707/RVI24.27.34682Keywords:
patient satisfaction, psychometrics, quality assurance, quality assurance, health care, validation studyAbstract
Background: Patient satisfaction is a pivotal indicator of the quality and effectiveness of healthcare services delivered.
Objective: Psychometrically validate the Patient Satisfaction Scale, developed by the Quality Commission of a hospital unit in the north of the country and currently in use at the institution.
Methodology: Exploratory and confirmatory factor analysis was conducted with a sample of 231 chronic disease patients receiving outpatient care at the referred unit.
Results: Two main components emerged - Quality of care and satisfaction of healthcare service users and Infrastructure and service logistics. The scale demonstrated robustness, achieving a Cronbach’s Alpha of 0.97.
Conclusion: This research notably advances healthcare in Portugal by introducing a validated tool for future evaluations, aiming at the continuous improvement of healthcare service quality.
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