Mobbing – Moral Harassment at Work as a triggering factor for Work Stress in Nurses
DOI:
https://doi.org/10.48492/servir0209.33831Keywords:
Moral Harassment, Bullying, Nurse, Mobbing, StressAbstract
Introduction: The experience of Moral Harassment at Work (MHW) in Nursing has important consequences, which accentuate the relevance of research in the area.
Objective/s: Characterize the studies that assume the status of sample elements. Identify categories that express the contours of the MHW; to analyze the rationale of the literature for the categories of MHW found.
Methods: Systematic review of the literature, based on the sample, selected in Web of Science and PubMed databases, using the PRISMA method and PICO criteria. The selection emerges from the search expression and MeSH terms, conjugated with the Boolean operators (Moral Harassment) OR (Mobbing) OR (Bullying) AND (Nursing) AND (Workplace) AND (Stress). A total of 261 studies were eligible for review, of which 11 answered the research question; emerging from 4 countries in Europe, 4 in Asia, 1 in South America and 1 in Australia.
Results: Eighteen categories were identified that express the contours of MHW: the strong categories are "Burnout – emotional exhaustion and depersonalization", based on 8 Discursive Components (DC), from 6 studies, followed by "Job dissatisfaction, Feelings of failure and Frustration" from 5 CDs from 5 studies; and also "Occupational Stress, Lower Stress Management Capacity", "Relationship Between Exposure to Vertical/Horizontal Bullying and Job Satisfaction" by 4 CDs of 4 studies, respectively.
Conclusion: The comorbidities resulting from MHW - burnout and psychosomatic symptomatology - are indicators for further investigation and training of nurses, as well as for the implementation of preventive strategies.
Downloads
References
Al Omar, M., Salam, M. & Al-Surimi, K. (2019). Workplace bullying and its impact on the quality of healthcare and patient safety. Human Resources Health, 17(89), 2-8. https://doi.org/10.1186/s12960-019-0433-x
Anusiewicz,, C., V., Li, P. & Patrician, P., A. (2021). Measuring workplace bullying in a U.S. nursing population with the Short Negative Acts Questionnaire. Research in Nursing & Health, 44(2), 319–328. https://doi.org/10.1002/nur.22117
Aoki, R., N. & Guirardello, E., B. (2019). Bullying in the nursing work environment: integrative review. Rev Gaúcha Enferm.; 40, 0176. https://doi.org/10.1590/1983-1447.2019.20190176
Aristidou, L., Mpouzika, M., Papathanassoglou, E., D., E., Middleton, N. & Karanikola, M., N., K. (2020). Association Between Workplace Bullying Occurrence and Trauma Symptoms Among Healthcare Professionals in Cyprus. Frontiers in Psychology, 11. https://doi.org/10.3389/fpsyg.2020.575623
Bauman, A., Reis., S., R., Sallis,, J., F., Wells, J., C., Loos., R., J., F. & Brian, M., W., (2012). Correlates of physical activity: why are some people physically active and others not?. https://doi.org/10.1016/S0140-6736(12)60735-1
Boyle, J., M. & Wallis, J. (2016). Working towards a definition for workplace violence actions in the health sector. http://doi.org/10.1186/s40886-016-0015-8
Brennan, S., E. & Munn, Z. (2021). PRISMA 2020: a reporting guideline for the next generation of systematic reviews. JBI evidence synthesis, 19(5), 906-908. https://doi.org/10.11124/JBIES-21-00112
Chowdhury, S., R., Kabir, H., Akter, N., Iktidar, M., A., Roy, A., K., Chowdhury, M., R. & Hossain, A., Impact of workplace bullying and burnout on job satisfaction among Bangladeshi nurses: A cross-sectional study. Heliyon. 2023 Jan 24;9(2):e13162. https://doi.org/10.1016/j.heliyon.2023.e13162
Cunha, M. & Santos, E. (2021). Revisão Sistemática da Literatura com Meta Análise: Guia prático para iniciantes. Publisher: Edições Esgotadas, Lda. August 2021. Portugal. ISBN: 978-989-9015-90-6
da Silva João, A., L. & Saldanha Portelada, A., F. (2019). Mobbing and Its Impact on Interpersonal Relationships at the Workplace. Journal of interpersonal violence, 34(13), 2797–2812. https://doi.org/10.1177/0886260516662850
Extremera, N., Mérida-López, S., Sánchez-Álvarez, N., Quintana-Orts, C. & Rey, L. Un amigo es un tesoro: Inteligencia emocional, apoyo social organizacional y engagement docente (A friend is a treasure: Emotional intelligence, workplace social support and teacher engagement). Prax. Saber 2019, 10, 69–92. https://doi.org/10.19053/22160159.v10.n25.2019.10003
Fernández-Lasarte, O., Ramos-Díaz, E. & Sáez, I., A. (2019). Rendimiento académico, apoyo social percibido e inteligencia emocional en la universidade. Vol. 9, Nº. 1, 2019, págs. 39-49. https://doi.org/10.30552/ejihpe.v9i1.315
Finchilescu, G., Bernstein, C. & Chihambakwe, D. (2018). The impact of workplace bullying in the Zimbabwean nursing environment: is social support a beneficial resource in the bullying–well-being relationship? South African Journal of Psychology. http://doi.org/10.1177/0081246318761735
Goh, H., S., Hosier, S. & Zhang, H. (2022). Prevalence, Antecedents, and Consequences of Workplace Bullying among Nurses-A Summary of Reviews. International journal of environmental research and public health, 19(14). https://doi.org/10.3390/ijerph19148256
Hamzaoglu, N., Yayak, A. & Turk, B. (2021). Evaluation of mobbing perception levels of health employees. Health Services Management Research. https://doi.org/10.1177/09514848211001689
Hirigoyen, M. (2002). O Assédio no Trabalho: Como distinguir a verdade [The Harrassment at Work: How to see the truth]. Lisboa, Portugal: Editora Pergaminho. ISBN 972-711-467-9
Homayuni, A., Hosseini, Z., Aghamolaei, T. & Shahini, S. (2021). Which nurses are victims of bullying: the role of negative affect, core self - evaluations, role conflict and bullying in the nursing staff. BMC Nursing,20(57), 1-9. https://doi.org/10.1186/s12912-021-00578-3
Hsieh, H., F., Huang, I., C., Liu, Y., Chen., W., L., Lee, Y., W. & Hsu, H., T., (2020). The Effects of Biofeedback Training and Smartphone-Delivered Biofeedback Training on Resilience, Occupational Stress, and Depressive Symptoms among Abused Psychiatric Nurses. Int J Environ Res Public Health. Apr 22;17(8):2905. https://doi.org/10.3390/ijerph17082905
Liu, J., Zheng, J., Liu, K., Liu, X., Wu, Y., Wang, J. & You, L. (2019). Workplace violence against nurses, job satisfaction, burnout, and patient safety in Chinese hospitals. Nursing Outlook, 67(5), 558–566. https://doi.org/10.1016/j.outlook.2019.04.006
João, A. & Portelada, A. (2019). Mobbing and its impact on interpersonal relationships at the workplace. Journal of Interpersonal Violence,34(13), 2797-2812. https://doi.org/10.1177/0886260516662850
Johnson, A., H. & Benham‐Hutchins, M. (2020). The influence of bullying on nursing practice errors: a systematic review. AORN Journal, 111(2), 199–210. http://doi.org/10.1002/aorn.12923
Kim, Y., Lee, E. & Lee, H. (2019). Association between workplace bullying and burnout, professional quality of life, and turnover intention among clinical nurses. PLOS ONE 14(12): e0226506. https://doi.org/10.1371/journal.pone.0226506
Ma, SC., Wang, HH. & Chien, TW. Hospital nurses attitudes, negative perceptions, and negative acts regarding workplace bullying. Ann Gen Psychiatry 16, 33 (2017). https://doi.org/10.1186/s12991-017-0156-0
Molero Jurado, M., D., M., Martos Martínez, Á., Barragán Martín, A., B., Simón Márquez, M., D., M., Oropesa Ruiz, N., F., Sisto, M., Pérez-Fuentes, M., D., C. & Gázquez Linares, J., J. (2021). Emotional Intelligence Profiles and Mobbing in Nursing: The Mediating Role of Social Support and Sensitivity to Anxiety. European journal of investigation in health, psychology and education, 11(2), 345–357. https://doi.org/10.3390/ejihpe11020026
Nielsen, M., B. & Einarsen, S., V. (2018). What we know, what we do not know, and what we should and could have known about workplace bullying: An overview of the literature and Agenda for future research. Aggression and Violent Behavior, 42, 71–83. https://doi.org/10.1016/j.avb.2018.06.007
Ntantana, A., D., Matamis, S., Savvidou, M., Giannakou, M. & Gouva, G. (2017) Burnout and job satisfaction of intensive care personnel and the relationship with personality and religious traits: an observational, multicenter, cross-sectional study, Intensive Crit. Care Nurs. 41 (2017) 11–17. https://doi.org/10.1016/J.ICCN.2017.02.009
Njaka, S., Edeogu, O., C., Oko, C., C., Goni, M., D. & Nkadi, N. (2020). Work place violence (WPV) against healthcare workers in Africa: A systematic review. Heliyon, 6(9), e04800. https://doi.org/10.1016/j.heliyon.2020.e04800
Özkan Şat, S., Akbaş, P. & Yaman Sözbir, Ş. (2021). Nurses' exposure to violence and their professional commitment during the COVID-19 pandemic. Journal of clinical nursing,30(13-14), 2036–2047. https://doi.org/10.1111/jocn.15760
Page, M., J., McKenzie, J., E., Bossuyt, P., M., Boutron, I., Hoffmann, T., C. & Mulrow, C., D. (2020). The PRISMA 2020 statement: an updated guideline for reporting systematic reviews. BMJ 2021;372: n71. https://doi.org/10.1371/journal.pmed.1003583
Park, M. & Choi, J. (2019). Effects of workplace cyberbullying on nurses’ symptom experience and turnover intention. Journal of Nursing Management,27(6), 1108-1115. https://doi.org/10.1111/jonm.12779
Pereira, R., G. (2009). Mobbing ou assédio moral no trabalho - contributo para a sua conceptualização. Almedina. ISBN: 9789723216615
Pina, D., Vidal-Alves, M., Puente-López, E., Luna-Maldonado, A., Luna Ruiz-Cabello, A., Magalhães, T., Llor-Esteban, B., Ruiz-Hernández, J., A. & Martínez-Jarreta, B. (2022). Profiles of lateral violence in nursing personnel of the Spanish public health system. PLOS ONE, 17(5), e0268636. https://doi.org/10.1371/journal.pone.0268636
Prisma transparent reporting of systematic reviews and meta-analyses. (2021). FlowDiagram. http://prisma-statement.org
Rouse, L., P., Gallagher-Garza, S., Gebhard, R., E., Harrison, S., L. & Wallace, L., S. (2016). Workplace bullying among family physicians: A gender focused study. Journal of Women’s Health.Sep 2016.882-888. http://doi.org/10.1089/jwh.2015.5577
Ruíz-González, K., J., Pacheco-Pérez, L., A., García-Bencomo, M., I., Gutiérrez Diez, M., C. & Guevara-Valtier, M., C. (2020). Percepción del mobbing entre el personal de enfermería de la Unidad de Cuidados Intensivos. Enfermería Intensiva. https://doi.org/10.1016/j.enfi.2019.03.007
Sauer, P., A. & McCoy, T., P, (2016). Nurse Bullying: Impact on Nurses' Health. West J Nursres. Dec;39(12):1533-1546. https://doi.org/10.1177/0193945916681278
Schatzman, M., Gosdal, T., C., Soboll, L., A. & Eberle, A., D. (2009). Aspectos definidores do Assédio Moral. In Gosdal, T.c. & Soboll, L.A.P.(Eds,). Assédio Moral Interpessoal e Organizacional. LTC.
Taylor, R. (2016). Nurses’ perceptions of horizontal violence. Sage Journals,3, 1-9. https://doi.org/10.1177/2333393616641002
Teixeira, A., Ferreira, T. & Borges, E. (2017). Comportamento dos enfermeiros perante atos de bullying no trabalho. Revista Portuguesa de Enfermagem de Saúde Mental,5, 69-73. http://doi.org/10.19131/rpesm.070
Teo, S., Nguyen, D., Trevelyan, F., Lamm, F. & Boocock, M. (2021). Workplace bullying, psychological hardiness, and accidents and injuries in nursing: A moderated mediation model. PloS one, 16(1), e0244426. https://doi.org/10.1371/journal.pone.0244426
Tomagová, M., Zeleníková, R., Kozáková, R., Žiaková, K., Babiarczyk, B. & Turbiarz, A. (2020). Violence against nurses in healthcare facilities in the Czech Republic and Slovakia. Central European Journal of Nursing and Midwifery,11(2), 52-61. https://doi.org/10.15452/CEJNM.2020.11.0009
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Bruna Miriam Saraiva Mendes
This work is licensed under a Creative Commons Attribution 4.0 International License.
In order to promote the free circulation of knowledge, Servir is open access journal. All its content is available and protected under the Creative Commons license (CC BY 4.0).
The journal allows self-archiving in institutional repositories of all versions, which may become immediately available
