Burnout Syndrome: a study of its manifestation through reports of exposure to chronic labour stress

Abstract

In recent years, psychosomatic illnesses have become increasingly frequent in various professional areas, generating growing concern in society. Among these illnesses is Burnout Syndrome, which will be the focus of this study. Burnout Syndrome can be defined as a response to chronic stress experienced by individuals whose professions require constant interaction with other people, and is characterised as work-related physical and emotional exhaustion. Although it shares similarities with other psychosomatic conditions, Burnout Syndrome is exclusive to the labour context and is treated by modifying lifestyle and working conditions, combined with psychological support. In more serious cases, treatment may require psychiatric counselling and the use of medication. This qualitative study aims to explore the manifestations of burnout syndrome, contribute to managers’ and administrators’ understanding of the support needs of employees who face this condition in the workplace, and provide input for future practical research. From the reports analysed, it was observed that organisations often do not recognise the manifestations of Burnout Syndrome, which makes it challenging to provide adequate assistance to affected employees. The workers most likely to develop the syndrome are those highly motivated by organisational commitment and intensely dedicated to their work.