State Control Mechanisms as Means of Improving the Quality of Public Services of Local Self-Government Bodies

Vitalii KRUHLOV; Nataliia VOLKOVA; Yevgen KRASNYKOV; Iryna ALIEKSIEIENKO; Larysa SOKHATIUK

doi:10.34625/issn.2183-2705(34)2023.ic-16

Autores

Vitalii KRUHLOV National Technical University “Kharkiv Polytechnic Institute” https://orcid.org/0000-0002-7228-8635
Nataliia VOLKOVA Communal Institution of Higher Education “Dnipro Academy of Continuing Education” of Dnipropetrovsk Regional Council
Yevgen KRASNYKOV The 155th Military Representation, the Ministry of Defense of Ukraine
Iryna ALIEKSIEIENKO Educational and Science Institute of Public Administration and Civil Service, Taras Shevchenko National University of Kyiv
Larysa SOKHATIUK Educational and Research Institute of Public Administration and Civil Service, Taras Shevchenko National University of Kyiv

DOI:

https://doi.org/10.34625/issn.2183-2705(34)2023.ic-16

Palavras-chave:

administração pública, controle estatal, serviços públicos, qualidade dos serviços, mecanismos, órgãos de governo autónomo locais

Resumo

O artigo trata dos mecanismos de controle estatal e seu papel na melhoria da qualidade dos serviços públicos prestados pelos órgãos de governo autónomo locais. O objetivo do artigo é identificar os principais mecanismos de controle estatal, oportunidades para melhorar o nível de serviços públicos dos órgãos de governo autônomo locais e fornecer recomendações para melhorar o sistema de controle estatal. Foram estudados diferentes mecanismos de controle estatal, incluindo inspeções, avaliação de desempenho, auditoria financeira, padrões de qualidade, supervisão legal e mecanismos de feedback dos cidadãos. Análise contextual, comparação e métodos gráficos foram utilizados como métodos de pesquisa. A satisfação com os serviços nos países da UE foi determinada por diferentes áreas dos serviços públicos. O estudo enfatiza a importância do controlo estatal na promoção da transparência, responsabilização e melhoria contínua na prestação de serviços do governo local. Os resultados do estudo demonstram formas de optimização dos mecanismos de controlo estatal pelas autoridades públicas para melhorar a qualidade global dos serviços públicos. A atenção está centrada na necessidade de um controlo estatal eficaz para aumentar o nível de satisfação e bem-estar dos cidadãos a nível local. Foi desenvolvido um modelo de implementação abrangente de mecanismos de controle estatal sobre a qualidade dos serviços públicos dos órgãos de governo autônomo locais.

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