Factors determining the level of development of social responsibility: Spanish hotel chains
DOI:
https://doi.org/10.57883/thij7(2)2016.30340Keywords:
Corporate social responsibility, Hotel, Carroll, Hotel chains, SpainAbstract
The purpose of this study is to determine the factors that influence the level of development of Corporate Social Responsibility (CSR). Changes that have occurred in organizations justify the role that CSR has acquired over time. Thus, certain scandals reflected by the media, related to some companies, have created a crisis of credibility that have led to CSR to be considered as a strategic variable, not only as a factor of success but of survival, with greater emphasis on corporate reputation considering the pressure from civil society and the need to give greater importance to ethical values. Even as a way for innovation and differentiation. For its contrast and taking into account the sample size, the Partial Least Square (PLS) technique has been used. The premises of this theoretical framework were verified.
References
Abdullah, Z., & Yuhanis, A. A. (2013). Institutionalizing corporate social responsibility: Effects on corporate reputation, culture, and legitimacy in malaysia, Social Responsibility Journal, 9(3), 344-361.
Alchian, A.A. & Demsetz, H. (1972). Production, information cost, and the economic organization. American Economic Review, 62, 777-795.
Ansoff, H. I. (1965), Corporate strategy. Nueva York: McGraw- Hill.
Barclay, D., et al. (1995). The Partial Least Square (PLS). Approach to causal modeling: Personal computer adoption and use as an illustration. Technology Studies, Special Issue on Research Methodology, 2(2), 285-309.
Bertelsmann Stiftung (ed.) (2005). Die Gesellschaftliche Verantwortung von Unternehmen: Dokumentation der Ergebnisse einer Unternehmensbefragung der Bertelsmann Stiftung. Gu¨tersloh: Bertelsmann Stiftung.
Bohdanowicz, P. & Zientara, P. (2009). Hotel companies´ contribution to improving the quality of life of local employees. Tourism and Hospitality Research, 9, 147-158.
Bowie, N. E. (1998). A Kantian theory of capitalism. Business Ethics, 1, 37-60.
Brown, T. (1992). La ética en la empresa. Barcelona: Paidós.
Burke, L. & Logsdon, J. M. (1996). How corporate social responsibility pays off. Long Range Planning, 29(4), 495-502.
Burton, B. K. & Hegarty, W. H. (1999). Some determinants of student corporate social Responsibility. Business and Society, 38, 188-205.
Calvo De Mora, A. & Criado, F. (2005). Análisis de la validez del modelo europeo de excelencia para la gestión de la calidad en instituciones universitarias: un enfoque directivo. Revista Europea de Dirección y Economía de la Empresa, 14(3), 41-58.
Caro, F. J., et al. (2007). Propuesta de una escala de medición de la responsabilidad social corporativa. XVII Jornadas Hispano Lusas de Gestión Científica, Universidad de la Rioja.
Carrasco, F., et al. (1997). Contabilidad, información y auditoría medioambiental: La empresa andaluza. IV workshop en Contabilidad y control de gestión “Memorial Raymond konopla”. Cádiz.
Carroll, A. B. (1979). A three dimensional-dimensional model of corporate performance. Academy of Management Review”, 4(4), 497-505.
Carroll, A.B. (1991). The pyramid of corporate social responsability: Towards the moral management of organisational stakeholders. Business Horizon, 34, 39-48.
Carroll, A.B. (1999). Corporate Social Responsability. Evolution of a Definitional Construct. Business and Society, 38(3), 268-295.
Carroll, A.B. (2000). A commentary and an overview of key questions on corporate social performance measurement. Business & Society, 39(4), 466-479.
Chin, W. (1998). The partial least square approach to structural equation modeling. In G. A. Marcoulides (ed.), Modern Methods for Business Research (pp. 295-336).
Crnogaj, K., et al. (2014). Building a model of researching the sustainable entrepreneurship in the tourism sector. Kybernetes, 43(3/4), 377-393.
Cronin, L. (1990). A strategy for tourism and sustainable developments. World Leisure and Recreation, 32(3), 12-18.
Cummings, L. (1992). Hospitality solid waste minimization: A global frame. International Journal of Hospitality Management, 11(3), 255-267.
Dam, L. (2006), Corporate social responsibility in a general equilibrium stock market model: solving the financial performance puzzle. CCSO Centre for Economic Research, Groningen: University of Groningen.
Edwards, J. (2001). Multidimensional constructs in organizational behavior research: An integrate exploratory study in the Furniture industry. Decision Sciences, 25, 669-689.
Evan, W. M. & Freeman, R. E. (1988). A stakeholder theory of the modern corporation: Kantian capitalism. In T. L. Beauchamp & N. E. Bowie (eds.), Ethical theory and business (pp. 75-93), Englewood Cliffs (NJ): Prentice-Hall.
Falk, R. F. & Miller, N. B. (1992). A primer soft modeling. Akron: Ohio, University of Akron Press.
Fornell, C. & Larcker, D. F. (1981). Evaluating structural equation models with it unobservable variables and measurement error. Journal of Marketing Research, 18, 39-50.
Friedman, M. (1962). Capitalism and freedom. Chicago: University of Chicago Press.
García De los Salmones, M. d. M., Herrero, A. & Rodríguez Del Bosque, I. (2005). Influence of corporate social responsibility on loyalty and valuation of services. Journal of Business Ethics, 61(4), 369-385.
Goklaney, S. (2016), CSR in hospitality industry: A comparative study of various hotels. In L. K. Guliani & S. Ahmad (eds.), Corporate Social Responsiblility in the Hospitality and Tourism Industry (pp. 69-78), 6.
Hayek, F. A. (1960). The corporation in a democratic society: in whose interest ought it and will it be run? In M. Anshen & G. L. Bach (1985), Management and corporation (pp. 99-117), Nueva York: McGraw-Hill.
Huang, C., Yen, S., Liu, C., & Huang, P. (2014). The relationship among corporate social responsibility, service quality, corporate image and purchase intention. International Journal of Organizational Innovation, 6(3), 68-84
Jhamb, R. & Singh, G. (2016). Corporate social responsibility in hotel industry: Issues and challenges. In L. K. Guliani & S. Ahmad (eds.), Corporate Social Responsiblility in the Hospitality and Tourism Industry (pp. 1-8), 1.
Jensen, M. C. (2001). Value maximization, stakeholder theory, and the corporate objective function. European Financial Management, 7, 297-317.
Jiménez, M. A. & Gessa, A. (2010). La responsabilidad social empresarial en el sector hotelero. Revisión y análisis de la producción científica (2000-2010). XXI Jornadas Hispano-Lusas de Gestión Científica, Córdoba, España.
Kirk, D. (1995). Environmental management in hotels. International Journal of Contemporary Hospitality Management, 7(6), 3-8.
Law, K., et al. (1998). Toward a taxonomy of multidimensional construct. Academy of Management Review, 23, 741-755.
Leal, A. & Roldán, J. (2001). Validación de un modelo de implantación de gestión de calidad total y su efecto en los resultados empresariales: Un estudio causal predictivo mediante análisis PLS (Partial Least Square). X International Conference, European Association of Management and Business Economics (pp. 541-555). Reggio Calabria, Italia.
Levitt, T. (1958). The dangers of social responsability. Harvard Business Review, September- October, 41-50.
Lynes, J. K. & Andrachuk, M. (2008). Motivations for corporate social and environmental responsibility: A case study of Scandinavina Airlines. Journal of International Management, 14, 377-390.
Luu, T. T. (2012). Corporate social responsibility, ethics, and corporate governance. Social Responsibility Journal, 8(4), 547-560.
Lu, T., Wei, X., & Li, K. (2015). Consumer responses to corporate social responsibility programs. Nankai Business Review International, 6(4), 364-380.
Maignan, I. (2001). Consumers' perceptions of corporate social responsibilities: A crosscultural comparison. Journal of Business Ethics, 30(1), 57-72.
Maignan, I. & Ferrell, O. C. (2003). Nature of corporate responsibilities: Perspectives from American, French, and German consumers. Journal of Business Research, 56(1), 55-67.
Martín, I. (2009). Sustainable development and responsable government: A study on nautical tourism in Andalusia. Sinergie, Rivista di Studi e Ricerche, Diciembre, 30, 77-91.
Martínez-Ferrero, J., Banerjee, S. & García-Sánchez, I. M. (2016). Corporate social responsibility as a strategic shield against costs of earnings management practices. Journal of Business Ethics, 133(2), 305-324.
Meckling, W. H. & Jensen, M. C. (1983). Reflections on the corporation as a social invention. Midland Corporate Finance Journal, 1, 6-15.
Ministerio de Industria, Energía y Turismo (MINETUR) (2012). Plan Nacional e Integral de Turismo (PNIT) 2012-2015. Disponible en: http://www.tourspain.es/ (consultado el 02 Jul 2014).
Ministerio de Industria, Turismo y Comercio (2007). Plan del Turismo Español. Horizonte 2020. Disponible en: http://www.tourspain.es/ (consultado el 02 Jul 2014).
Nunnally, J. (1978). Psychometric theory. New York: McGraw-Hill.
Orlitsky, M.; Schmidt, F. L. & Rynes, S. L. (2003). Corporate social and financial performance: A meta-analysis. Organization Studies, 24, 403-441.
Pérez, A., et al. (2008). Las dimensiones de la responsabilidad social de las empresas como determinantes de las intenciones de comportamiento del consumidor. Revista Asturiana de Economía, (41), 127-147.
Perrini, F., et al. (2006). Corporate social responsibility in Italy: State of the art. Journal of Business Strategies, 23(1), 65-91.
Perrow, C. (1997). Organizing for environmental destruction. Organization and Environment, 10, 66-72.
Porter, M. E. & Kramer, M. R. (1999). Philanthropy’s new agenda: Creating value. Harvard Business Review, 77, 121-130.
Reich, R. B. (1998). The new meaning of corporate social responsibility. California Management Review, 40(2), 8-17.
Rodríguez Fernández, J. M. (2007). Responsabilidad social corporativa y análisis económico: Práctica frente a teoría. Ekonomiaz, (65), 12-49.
Rok, M. & Mulej, M. (2014). CSR-based model for HRM in tourism and hospitality. Kybernetes, 43(3/4), 346-362.
Sacconi, L. (2005). Le ragioni della CSR nella teoría economica dell’impresa, CRS: verso un modello allargato di corporate governance. In Sacconi, L. (a cura di). Guida critica alla responsabilitá sociale e al governo d’impresa, (pp. 91-136), Roma: Bancaria.
Scholtens, B. (2008). A note on the interaction between corporate social responsibility and financial performance. Ecological Economics, 68, 46-55.
Sethi, S.P. (1979). A conceptual framework for environmental analysis of social issues an evaluation of business response patterns. Academy of Management Review, 4(1), 63-74.
Singh, J. (2016). Study of relation between CSR and employee engagement in hotel industry. En L. K. Guliani & S. Ahmad (eds.), Corporate Social Responsiblility in the Hospitality and Tourism Industry (pp. 63-68), 5.
Steger, U. (2006). Building a business case for corporate sustainability. In S. Schaltegger & M. Wagner (eds.), Managing the business case for sustainability: The integration of social environmental and economic performance (pp. 412–443), Greenleaf, Sheffield.
Strukelj, T. & Suligoj, M. (2014). Holism and social responsibility for tourism Enterprise governance. Kybernetes, 43(3/4), 394-412.
Swanson, D. L. (1995). Addressing a theoretical problem by reorienting the corporate social performance model. The Academy of Management Review, 20(1), 43-64.
Toro, D. (2006). El enfoque estratégico de la responsabilidad social corporativa: Revisión de la literatura científica. Intangible Capital, 14(2), 338-358.
Turban, D. B. & Greening, D. W. (1997). Corporate social performance and organizational atractiviness to propective employees. Academy of Management Journal, 40(3), 658-672.
Vogel, D. (2006). The market for virtue: The potential and limits of corporate social responsibility. Washington, D.C.: The Brookings Institution.
Wartick, S. L. & Cochran, P. L. (1985). The evolution of the corporate social performance model. The Academy of Management Review, 10(4), 758-769.
Williamson, O. E. (1985). The economic institutions of capitalism. Nueva York: Free Press.
Wood, D. J. (1991). Corporate social performance revisited. The Academy of Management Review, 16(4), 691-718.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 This work is licensed under a Creative Commons - Attribution 4.0 International (CC BY 4.0)
This work is licensed under a Creative Commons Attribution 4.0 International License.
This work is published under the Creative Commons Attribution 4.0 International License.
