Nurses' strategies in the communication with family members of people in process of organ donation: systematic review
DOI:
https://doi.org/10.29352/mill0214e.31688Keywords:
nurses; organ donation; strategies; communication; relativesAbstract
Introduction: Organ donation is a complex process that includes family members as recipients of care. This challenge requires nurses to have the skills and competences to optimize their intervention. One of the solutions seems to lie in improving the quality and effectiveness of communication between professionals and families.
Objective: To identify the strategies used by nurses in communicating with the relatives of people undergoing organ donation, with a view to more effective communication.
Methods: Systematic literature review. The search was carried out between December 2022 and February 2023 in the Scopus, Web of Science, PubMed, and B-ON databases, based on the research question "What strategies do nurses use when communicating with the relatives of people undergoing organ donation?". The search and selection process were documented using the Prisma methodology by two independent reviewers.
Results: Seven articles were retrieved for review. Communication Strategies emerge as a response to effective communication and approach to the families of people undergoing organ donation.
Conclusion: Nurses should prioritize continuity and regularity in their contact with families. Sharing should be empathetic, honest, sincere, and transparent, giving security and trust to the therapeutic relationship and enabling greater involvement. They should also be aware of the multidimensionality of communication, seeking a balance and adequacy of all elements, such as verbal and body language.
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