Determinants of e-wallets continued usage intention
DOI:
https://doi.org/10.29352/mill0220e.40060Keywords:
Keywords: e-wallets; performance expectancy; effort expectancy; facilitating conditions; continued user intentionAbstract
Introduction: E-wallets streamline transactions for consumers by consolidating credit cards, cash, and various payment platforms into one convenient device; thus, these contactless payment transactions have seen a notable surge in Portugal in recent years.
Objective: The purpose of this paper is to empirically examine the determinants that influence a consumer´s continued usage intention to use E-wallets in Portugal.
Methods: Data were analyzed by employing exploratory and confirmatory analysis, and a Structural Equation Model was extracted from 185 Portuguese respondents.
Results: Data revealed that performance expectancy, effort expectancy, facilitating conditions, and perceived trust are important determinants of behavioral intention and will positively impact continued intention to use E-Wallets. Perceived reputation and perceived security are also determinants of perceived trust.
Conclusion: Therefore, continuous improvement in these areas is imperative to enhance the e-wallet’s performance and competitiveness over alternative transactions.
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