Dynamics of knowledge creation in intra-organizational networks

  • Clotilde Passos Universidade Católica Portuguesa
Keywords: Knowledge Creation, intra-organizational networks, Knowledge management.


Introduction: Knowledge has shown growing importance in economy, as a differentiation factor and a competitiveness enhancer, being considered as an important pillar of modern society development. Networks within and between organizations, as a strategy to potentiate knowledge sharing might be considered one of the most important approaches an organization may adopt.

Objectives: To evaluate how the dynamics of knowledge creation occur in an intra-organizational network.

Methods: This study is developed according to a descriptive and exploratory typology and uses the methodology of a case study developed over an optical services network in Portugal.

Results: The results present evidence that the context of an intra-organizational network may favor a collective learning environment, mainly represented by the interaction that occurs between the collaborators of the various units and with the help of several “interaction” and knowledge creation spaces.

Conclusions: The potential attributed to knowledge and networks in promoting the best organizational practices justify the interest of this analysis and the contribution of this study to the business environment.

Author Biography

Clotilde Passos, Universidade Católica Portuguesa

Professora Auxiliar - Departamento de Economia, Gestão e Ciencias Sociais



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