The contribution of emotional competence to organisational change in a Remote working settin
DOI:
https://doi.org/10.29352/mill0219.27270Keywords:
change, resistance, remote work, emotional competenceAbstract
Introduction: Organisations are constantly facing change and, over the last months, the COVID-19 pandemic has introduced a set of cross-cutting changes that forced many employees to work from home.
Objectives: Identify the emotional competencies that can be found in the different organisational change processes related to remote working and to identify the relationship between emotional competencies and resistance to organisational change.
Methods: This descriptive, quantitative, correlational study was conducted with a sample of 115 workers from different business sectors
Results: Showed a correlation between cognitive rigidity and emotional competence. It also became evident that emotional competencies have no influence whatsoever on the change management processes that take place in a remote working environment.
Conclusion: The respondents showed low resistance to change and high emotional competence, which may have helped them adapt to this kind of work.
Downloads
References
Abreu, J. (2013). Afectos, Emoções e Conceitos Aparentados. Revista do Serviço de Psiquiatria do Hospital Prof. Doutor Fernando Fonseca, 11(1), 46-51.
Alves, J., Ribeiro, C., & Campos, S. (2012). A inteligência emocional em enfermeiros responsáveis por serviços hospitalares. Revista de Enfermagem Referência, 3(7), 33-42.
Andrade, D., Gouveia, V., Mendes, L., & Vincenzi, S. (2016). Escala de Resistência à Mudança (RAM): Construção, Evidências Psicométricas e Versão Reduzida. PsicoUSF, 21(3), 471-486.
Ardichvili, A., Mitchell, J., & Jondle, D. (2009). Characteristics of Ethical Business Cultures. Journal of Business Ethics, 85, 445-451.
Ashforth, B., & Humphrey, R. (1995). Emotion in the workplace: A reappraisal. Human Relations, 48(2), 97-125.
Bar-On, R. (2006). The Bar-On Model of Emotional-Social Intelligence.In P.Fernández-Berrocal and N.Extremera (Guest Editors), Special Issue on Emotional Intelligence. Psicothema, 17, 1-28. Retrieved from: https://www.psicothema.com/pdf/3271.pdf
Bartunek, J., & Moch, M. (1994). Third-Order Organizational Change and the Western Mystical Tradition. Journal of Organizational Change Management, 7(1), 24-41. DOI:10.1108/09534819410050795
Bisquerra, R. (2014). Educación emocional e interioridad. In: López, L. (Ed.). Maestros del corazón. Hacia una pedagogía de la interioridad. Wolters Kluwe.
Bortolotti, L. (2010). Resistência à mudança organizacional: medida de avaliação por meio da teoria da resposta ao item. (Tese de doutoramento). Universidade Federal de Santa Catarina. São Paulo, Brasil.
Carlson, S. (2009). Social origins of executive function development. In: Lewis, C., & Carpendale, J. I. M. (Eds), Social interaction and the development of executive function. New Directions in Child and Adolescent Development, 123, 81-97.
Chan, A., Hooi, L., & Ngui, K. (2021). Do digital literacies matter in employee engagement in the digitalised workplace?. Journal of Asia Business Studies, 15(3), 523-540. DOI:10.1108/JABS-08-2020-0318
Cherkowski, S., Kutsyuruba, B., Walker, K., & Crawford, M. (2021). Conceptualising leadership and emotions in higher education: wellbeing as wholeness. Journal of Educational Administration & History, 53(2), 158-171. https://doi.org/10.1080/00220620.2020.1828315
Chiavenato, I. (2004). Introdução à Teoria Geral da Administração. Elsevier.
Crozatti, J. (1998). Modelo de Gestão e Cultura Organizacional-Conceitos e Interacções. Cadernos de Estudos, 10(18), 1-20. DOI: https://doi.org/10.1590/S1413-92511998000200004
Decreto do Presidente da República nº. 14-A/2020 de 18 de março (2020). Diário da República: I Série, nº. 55. Retrieved from: https://dre.pt/pesquisa/-/search/130399862/details/maximized
Degbey, W. & Einola, K. (2020). Resilience in Virtual Teams: Developing the Capacity to Bounce Back, An International Review, 69(4), 1301-1337. https://doi.org/10.1111/apps.12220
Deloitte (2020). Remote Work Snapshot. Retrieved from: https://www2.deloitte.com/pt/pt.html
Duck, J. (1993). Managing Change: The Art of Balancing: Harvard Business Review. Retrieved from: https://hbr.org/1993/11/managing-change-the-art-of-balancing
Elyousfi, F., Anand, A., & Dalmasso, A. (2021). Impact of e-leadership and team dynamics on virtual team performance in a public organization, International Journal of Public Sector Management, 34(5), 508-528. DOI:10.1108/IJPSM-08-2020-0218
Ford, J., & Ford, L. (1994). The Role of Conversations in Producing Intentional Change in Organization. The Academy of Management Review, 20(3), 541-570. https://doi.org/10.2307/258787
Galpin, T. (1996). O Lado Humano da Mudança. Edições Silabo.
Goleman, D. (1995). Emotional Intelligence: Why it can matter more than IQ. Bloomsbury Publishing.
Goleman, D. (1998). Trabalhar com Inteligência Emocional. Círculo dos Leitores.
Greenwood, R., & Hinings, C. (1996). Understanding Radical Organizational Change: Bringing Together the Old and the New Institutionalism. The Academy of Management Review, 21(4),1022-1054. https://doi.org/10.2307/259163
Huy, Q. (1999). Emotional Capability, Emotional Intelligence and Radical Change. Academy of Management Review, 24(2), 325- 345.
International Labour Organization (2020). Telework. Online training series International and EU Labour Standards Background paper. https://www.ilo.org/wcmsp5/groups/public/---europe/---ro-geneva/---sro-budapest/documents/genericdocument/wcms_753334.pdf
Küpers, W., & Weibler, J. (2008). Emotions in organisation: an integral perspective. International Journal of Work organisation and Emotion, 2(3), 256-287. DOI:10.1504/IJWOE.2008.019426
Losekann, R., & Mourão, H. (2020). Desafios do Teletrabalho na pandemia COVID-19: Quando o Home vira Office. Caderno de Administração, 28, 71-75. DOI: https://doi.org/10.4025/cadadm.v28i0.53637
Luz, R. (2003). Gestão do Clima Organizacional: Proposta de Critérios para Metedologia de diagnóstico, Mensuração e Melhoria. Estudo de Caso em Organizações Nacionais e Multinacionais Localizadas na Cidade do Rio de Janeiro. (Dissertação de Mestrado). Universidade Federal Fluminense, Niterói, Brasil.
Mayer, J., & Salovey, P. (1997). What is emotional intelligence? Emotional development and emotional intelligence: educational implications. Basic Books.
Mayer, J. D., Salovey, P., Caruso, D. R., & Sitarenios, G. (2001). Emotional intelligence as a standard intelligence. Emotion, 1(3), 232-242. https://doi.org/10.1037/1528-3542.1.3.232
Mendes, J., & Machado, C. (2003). Resistência às tecnologias de informação e estratégias de superação-Estudo de caso de implementação do SAP R/3. Portuguese Journal of Manegement Studies, 8(1), 41-58. Retrieved from: https://ejms.iseg.ulisboa.pt/files/2003-Resistencia_as_tecnologias_de_informacao_e_estrategias_de_superacao-estudo_de_caso_da_implementacao_do_SAP_R3.pdf
Mossholder, K., Setton, R., Armenakis, A., & Harris, S. (2000). Emoting During Organizational Transformations Na Interactive Modelo of survivor reactions. Group & Organizations Management, 25(3), 220-243. https://doi.org/10.1177/105960110025300
Nadler, D., & Tushman, M. (1989). Organizational Frame Bending: Principles for Managing Reorientation. The Academy of Management, 3(3), 194-204. Retrieved from: https://www.jstor.org/stable/4164899
Nery, V. (2016). Atributos da Mudança Organizacional: sua influência sobre as Atitudes, as Respostas Comportamentais e o Bem-estar no trabalho. (Tese de Doutoramento). Universidade de Brasília, Brasil.
Oreg, S. (2003). Resistance to change: Developing an individual differences measure. Journal of Applied Psychology, 88(4), 680- 693. https://doi.org/10.1037/0021-9010.88.4.680
Oreg, S. (2006). Personality, context and resistance to organizational change. European Journal of Work and Organizational Psychology, 15, 73-101. https://doi.org/10.1080/13594320500451247
Piderit, S. (2000). Rethinking Resistance and Recognizing Ambivalence: A Multidimensional View of Attitudes Toward an Organizational Change. The Academy of Management Review, 25,783-794. https://doi.org/10.5465/amr.2000.3707722
Rendinha, M. (2009). Relações Atípicas de Emprego. (Tese de Doutoramento). Universidade do Porto. Porto. Retrieved from: https://repositorio-aberto.up.pt/bitstream/10216/121077/2/341970.pdf
Resende, P. (2020). Subordinação Jurídica no Teletrabalho. Estudos Avançados em Direito de Trabalho. Retrieved from: https://www.bernardinoresende.com/xms/files/Publicacoes/Teletrabalho_-_Subordinacao_Juridica.pdf
Robbins, S. (2006). Comportamento Organizacional (11ª Ed.). Pearson Education.
Santos, N., & Faria, L. (2005). Inteligência emocional: Adaptação do “Emotional Skills and Competence Questionnaire” (ESCQ) ao contexto português. Revista da Faculdade de Ciências Humanas e Sociais, 2, 275-289. Retrieved from: https://bdigital.ufp.pt/bitstream/10284/668/1/275-289FCHS2005.pdf
Schein, E. (1996). Culture: The Missing Concept in Organization studies. Administrative Science Quarterly, 41(2), 229-240. https://doi.org/10.2307/2393715
Sousa, D. (2016). O enquadramento legal do teletrabalho em Portugal. Revista Dereccho Social y Empresa, 6, 1-18.
Takšić, V. (2000). Convergent and divergent validity of the Emotional Skills and Competence Questionnaire. Paper presented at the 12th Days of Psychology, Zadar, Croatia
Yoganathan, V., Osburg, V., & Bartikowski, B. (2021). Building better employer brands through employee social media competence and online social capital. Psychology & Marketing, 38(3), 524-536. https://doi.org/10.1002/mar.21451
Waddell, D., & Sohal, A. (1998). Resistence: a constructive tool for change manegement. Manegement Decision, 8, 543-548. Retrieved from: http://www.adaptivecycle.nl/images/Resistance_a.pdf
Watson, G. (1971). Resistance to change. The American Behavioral Scientist, 14(5), 745-766. https://doi.org/10.1177/000276427101400507
Weick, K., & Quinn, R. (1999). Organizational Change and Development. Annual Review of Psychology, 50, 361-386. https://doi.org/10.1146/annurev.psych.50.1.361
Wiens, K., & Rowell, D. (2018). How to Embrace Change Using Emotional Intelligence. Harvard Business Review. Retrieved from: https://hbr.org/2018/12/how-to-embrace-change-using-emotional-intelligence
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Millenium - Journal of Education, Technologies, and Health
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who submit proposals for this journal agree to the following terms:
a) Articles are published under the Licença Creative Commons (CC BY 4.0), in full open-access, without any cost or fees of any kind to the author or the reader;
b) The authors retain copyright and grant the journal right of first publication, allowing the free sharing of work, provided it is correctly attributed the authorship and initial publication in this journal;
c) The authors are permitted to take on additional contracts separately for non-exclusive distribution of the version of the work published in this journal (eg, post it to an institutional repository or as a book), with an acknowledgment of its initial publication in this journal;
d) Authors are permitted and encouraged to publish and distribute their work online (eg, in institutional repositories or on their website) as it can lead to productive exchanges, as well as increase the impact and citation of published work
Documents required for submission
Article template (Editable format)
