Digitalization impact on human resource management and performance, in a post-COVID-19 context, in the Portuguese central-inland
DOI:
https://doi.org/10.29352/mill0223e.41352Keywords:
digitization; management; performance; human resources; COVID-19Abstract
Introduction: The COVID-19 pandemic has accelerated the adoption of digital technologies across various industries, fundamentally altering organizational processes and impacting overall performance. Has digitalisation thus become an increasing concern among employers, given its putative impact on individual and organisational performance?
Objective: To examine the effects of digitalisation transformation in a post-COVID context, focusing on its influence on organisational processes, in particular human resources management and performance.
Methods: A quantitative, descriptive, and cross-sectional study was conducted. Data were collected using a self-administered questionnaire, and the data analysis was based on quantitative analyses using the ACP and AFC statistical techniques.
Results: The results show that digitalisation transformation is linked to the organization's competitiveness and positively impacts its performance and processes, contributing to employee satisfaction and retention. The pandemic has led organizations to reevaluate their practices and pursue more effective digital transformation in the post-COVID-19 era.
Conclusion: The digitalisation, accelerated by the COVID-19 pandemic, is linked to organizational competitiveness and has an effective impact on organizational performance and processes. Also, digitalisation, when implemented in line with organisational values and practices, can contribute to employee satisfaction and retention and should respond to a business need in terms of development, growth, and organisational performance.
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