Factores que influyen la satisfacción del cliente y familia con la atención paliativa
revisión de alcance
DOI:
https://doi.org/10.29352/mill0217.25317Palabras clave:
cuidados paliativos, satisfacción del paciente, enfermería de cuidados paliativos al final de la vida, cuidadoresResumen
Introducción: La valoración de la satisfacción con los cuidados paliativos (CP) desde la perspectiva de sus principales beneficiarios es fundamental y se consolida con el deber ético de los profesionales de la salud de brindar la mejor atención.
Objetivo: Sintetizar la evidencia científica sobre los factores que influyen en la evaluación de la satisfacción del cliente con los CP e identificar los instrumentos utilizados para su evaluación.
Métodos: Revisión de acuerdo con el método del Instituto Joanna Briggs para realizar una scoping review. La búsqueda se realizó en las bases de datos Scopus, CINAHL Complete y Web of Science, así como en OpenGrey y Dart-Europe, en julio de 2021. La selección fue realizada por dos investigadores independientes y los datos se agruparon por temas según su contenido.
Resultados: Se incluyeron 40 estudios. Del análisis realizado se concluyó que los factores que influyen en la valoración de la satisfacción se pueden agrupar en cinco temas: Disponibilidad de Atención, Atención Física, Atención Psicosocial, Comunicación de Información y Atención al Paciente en Muerte Inminente.
Conclusión: FAMCARE es el instrumento de medición más utilizado para evaluar la satisfacción del cliente con los CP. El conocimiento de los factores influyentes permite tanto a las organizaciones como a los profesionales promover una mejor personalización de la atención, garantizando la seguridad y la calidad, ajustándose a las expectativas de los clientes y cuidadores.
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