The umbilical relationship between rural tourism and competence in foreign languages

Authors

  • Lúcia Pato Instituto Politécnico de Viseu; UA

DOI:

https://doi.org/10.29352/mill024e.15109

Keywords:

Rural tourism, abilities, foreign languages, success

Abstract

Introduction: Foreign languages are of vital importance in tourism today, particularly in rural tourism. If we consider that more than a third of the demand for TER in the national territory is made up of foreigners (INE, 2017), we understand the importance of foreign language skills. Moreover, the Portuguese quality standard of the TER states that promoters of the activity must have at least knowledge of a foreign language.
If this is unquestionable, it is also true that in the universe of existing enterprises, several indications are that foreign language competence presents itself as a fragility for many enterprises.

Objetives: Taking as a reference a rural tourism enterprise, the objective of this study is to explore the importance of foreign languages in the success of tourism activity in rural areas.

Methods: In order to allow a deeper analysis, a case study methodology is used. In addition to a semi-structured interview, we use documentary information and the observation of the languages used in the online comments (in TRIPadvisor and booking.com).

Results: In the interview the importance of foreign languages was highlighted. Many of the comments online are made in a foreign language.

Downloads

Download data is not yet available.

Author Biography

Lúcia Pato, Instituto Politécnico de Viseu; UA

Maria Lúcia de Jesus Pato é doutorada em turismo pela Universidade de Aveiro desde 2012 e possui mestrado em Gestão do Desenvolvimento Rural (2004) pela Universidade de Trás-os-Montes e Alto Douro. Desde 2001 desenvolve as suas atividades profissionais no Instituto Politécnico de Viseu, onde começou por lecionar disciplinas da área científica de economia e sociologia rural. Presentemente na categoria de professor adjunta leciona várias disciplinas na área da gestão, do marketing, do empreendedorismo e do turismo.

É membro colaborador da Unidade de Investigação GOVCOOP da Universidade de Aveiro. Recentemente participou no projeto de investigação “The overall rural tourism experience (ORTE) and sustainable local community development” promovido pela UA e financiado pela FCT.

Tem participado em vários congressos nacionais e internacionais na área do turismo (e afins) e publicado vários artigos também nestas áreas. Os seus interesses incluem a área do desenvolvimento rural e sociologia rural, do turismo, do marketing e do empreendedorismo.

References

Blue, G. M., & Harun, M. (2003). Hospitality language as a professional skill. English for specific purposes, 22(73-91).

Booking. (2018a). Casa das Palmeiras. Retrieved from https://www.booking.com/hotel/pt/casa-das-palmeiras.pt-pt.html

Booking. (2018b). Sobre Booking.com™. Retrieved from https://www.booking.com/content/about.pt-pt.html

Brannen, M. Y., Piekkari, R., & Tietze, S. (2014). The multifaceted role of language in international business: Unpacking the forms, functions and features of a critical challenge to MNC theory and performance. Journal of International Business Studies, 45(5), 495-507. doi:10.1057/jibs.2014.24

Dhiman, M. C. (2012). Employers' perceptions about tourism management employability skills. Anatolia, 23(3), 359-372. doi:10.1080/13032917.2012.711249

Dong, E., Wang, Y., Morais, D., & Brooks, D. (2013). Segmenting the rural tourism market: The case of Potter County, Pennsylvania, USA. Journal of Vacation Marketing, 19(2), 181-193. doi:10.1177/1356766712471231

Eusébio, C., Carneiro, M. J., Kastenholz, E., Figueiredo, E., & Soares da Silva, D. (2017). Who is consuming the countryside? An activity-based segmentation analysis of the domestic rural tourism market in Portugal. Journal of Hospitality and Tourism Management, 31, 197-210. doi:https://doi.org/10.1016/j.jhtm.2016.12.006

INE. (2017). Estatísticas do Turismo 2016. Lisboa: INE.

Lane, B. (1994). What is rural tourism? Journal of Sustainable Tourism, 2(1-2), 7-21. doi:10.1080/09669589409510680

Leslie, D., & Russell, H. (2006). The importance of foreign language skills in the tourism sector: A comparative study of student perceptions in the UK and continental Europe. Tourism Management, 27(6), 1397-1407. doi:https://doi.org/10.1016/j.tourman.2005.12.016

Leslie, D., Russell, H., & Govan, P. (2004). Foreign Language Skills and the Needs of the UK Tourism Sector. Industry and Higher Education, 18(4), 255-266. doi:10.5367/0000000041667565

Pato, L. (2012). Dinâmicas do Turismo Rural – impactos em termos de Desenvolvimento Rural. (PhD), Universidade de Aveiro, Aveiro.

Pato, L. (2017). Co-creating the rural tourism experience: a case study of a rural tourism accommodation in the Viseu Dão-Lafões Region. Revista Turismo & Desenvolvimento, 27/28, 73-75.

Pato, L., & Kastenholz, E. (2017). Marketing of rural tourism - a study based on rural tourism lodging

Polo Peña, A. I., Frías Jamilena, D. M., Rodríguez Molina, M. Á., & Rey Pino, J. M. (2014). Online Marketing Strategy and Market Segmentation in the Spanish Rural Accommodation Sector. Journal of Travel Research, 55(3), 362-379. doi:10.1177/0047287514546224

TP. (2016). Turismo no Espaço Rural e Turismo de Habitação em Portugal | 2015. Retrieved from http://travelbi.turismodeportugal.pt/pt-pt/Documents/An%C3%A1lises/Alojamento/terethemportugal2015.pdf

TripAdvisor. (2017). Acerca do TripAdvisor. Retrieved from https://tripadvisor.mediaroom.com/PT-about-us

TripAdvisor. (2018). Casa das Palmeiras. Retrieved from https://www.tripadvisor.pt/Hotel_Review-g13128823-d4700810-Reviews-Casa_das_Palmeiras-Gandufe_Mangualde_Viseu_District_Northern_Portugal.html

Yin, R. (2009). Case study research (3rd ed.). California: Sage Publications.

Published

2019-06-07

How to Cite

Pato, L. (2019). The umbilical relationship between rural tourism and competence in foreign languages. Millenium - Journal of Education, Technologies, and Health, 2(4e), 21–29. https://doi.org/10.29352/mill024e.15109

Issue

Section

Education and Social Development Sciences