Satisfaction of the person assisted in the endoscopic techniques unit of a Hospital Unit
DOI:
https://doi.org/10.29352/mill0215e.33613Keywords:
satisfaction; user; endoscopic techniques unitAbstract
Introduction: Improving healthcare has become a priority for all healthcare institutions to achieve a high degree of user satisfaction. This is one of the most important factors in determining the success of a healthcare facility.
Objective: To determine the level of satisfaction of the person who uses the endoscopic technique unit and verify which factors interfere with the satisfaction of the person with gastroenterological pathology.
Methods: Quantitative, cross-sectional, analytical-correlational descriptive study, whose data were obtained from a sample of 200 users selected for convenience, with gastroenterological pathology assisted in an endoscopic technique unit. The “Hospital Quality Assessment Instrument – Day Hospital (IAQH -HD)” was applied (Carvalho, 2014).
Results: The sample is mostly female (57.5%), with an average age of 58.93 years ± 14.77 years. The results revealed that the overall perceived quality index was “Satisfied” (60.5%), “Very Satisfied” (27.5%), and “Not Satisfied” (10%). Of the 11 dimensions evaluated, users were “Very satisfied” in relation to the “Nurses” dimension (49.5%). A significant percentage of users were “Not at all satisfied” in relation to the “Staying Conditions” dimension (83.0%).
Conclusion: It was found that gender, age, level of education, and professional status were sociodemographic variables that interfered with some dimensions of users' satisfaction in the studied sample. Several priority areas of intervention were identified to maximize user satisfaction.
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