An empirical analysis of the online market for adventure tourism in Germany
DOI:
https://doi.org/10.57883/thij7(1)2016.30326Keywords:
Adventure travel tourism, Online experience economy, Generation YAbstract
The present article analyses the potential e-commerce in the tourism industry, particularly in the niche market of adventure travels. Tourists are increasingly booking travels using online platforms, especially Generation Y. This trend leads to the reduction the number of offline and traditional travel agencies and gives the opportunity to maximise the online travel market. E-commerce business is increasing as well as the market for adventure tourism. In this article we analyse existent online platforms for booking adventure travels and employ a survey to get the consumer perception about such platforms. The sample of 310 questionnaires analysed together with the nethnography conducted allow us to have useful information in order to better understand the phenomenon and give insights to managers and improve the service provided.
References
Adventure Travel News 2013 (2013). http://www.adventuretravelnews.com/the-travel-preferences-of-young-and-old-beach-holidays-or-a-city-break.
ATTA 2013. http://www.fairtrade.travel/uploads/files/ATTA_-_Adventure _Tourism_Market_Study_2013.pdf.
BITKOM 2013 (2014). Trends in E-Commerce, in: http://www.bitkom.org/files/ documents/BITKOM_E-Commerce_Studienbericht.pdf.
BMWi 2012. Wirtschaftsfaktor Tourismus Deutschland, in: http://www.bmwi.de/ BMWi/Redaktion/PDF/Publikationen/wirtschaftsfaktortourismusdeutschland,property=pdf,bereich=bmwi2012,sprache=de,rwb=true.pdf.
Bootsnall 2014. http://www.bootsnall.com/aboutus.shtml
Chang, L. & Chieng, H. (2006). Building Consumer-Brand Relationship: A Cross-Cultural Experiential View. Psychology and Marketing, 23(11), 927-959.
Christopher, M., Payne, A. & Ballantyne, D. (1991). Relationship marketing. London: Butterworth Heinemann.
Content Marketing Institute 2014. http://contentmarketinginstitute.com/what-is-content-marketing/.
German Tourism Information 2014. Fakten und Zahlen 2013. http://www.drv.de/fileadmin/user_upload/Fachbereiche/Statistik_und_Marktforschung/Fakten_und_Zahlen/14-03-17_DRV_Zahlen_Fakten2013_V2.pdf.
Grönroos, C. (1999). Relationship marketing: Challenges for the organization. Journal of Business Research, 46(3), 327-335.
Gummesson, E. (2002). Relationship marketing in the new economy. Journal of Relationship Marketing, 1(1), 37-57.
Jahanshahi, A., Mirzaie, A. & Asadollahi, A. (2012). Mobile commerce beyond electronic commerce: Issue and challenges. Asian Journal of Business and Management Sciences, 1(2), 119-129.
Kotler, P. & Keller, L. (2012). Marketing management. Upper Saddle River, N. J: Pearson Prentice Hall.
Kozinets, R. V. (2010). Netnography: The marketer’s secret weapon. EUA: White paper.
Loureiro, S. M. C. (2014). The role of the rural tourism experience economy in place attachment and behavioral intentions. International Journal of Hospitality Management, 40(5), 1-9.
Mayring, P. (2010). Qualitative inhaltsanalyse - Grundlagen und techniken (11th edition). Weinheim und Basel: Beltz.
Morgan, M. & Hunt, S. (1999). Relationship-based competitive advantage: The role of relationship marketing in marketing strategy. Journal of Business Research, 46(3), 281-290.
Mulpuru S., Johnson, C., Huynh, S., Roberge, D. & Naparstek L. (2014). US Mobile Phone And Tablet Commerce Forecast 2013 To 2018. https://www.forrester.com/US+Mobile+Phone+And+Tablet+Commerce+Forecast+2013+To+2018/fulltext/-/E-RES115514.
Oh, H., Fiore, A. M. & Jeoung, M. (2007). Measuring experience economy concepts: tourism applications. Journal of Travel Research, 46(2), 119–132.
Pine II, J., & Gilmore H. (1998). Welcome to the experience economy. Harvard Business Review, 76(4), 97-105.
Rakuten 2013. Rakuten über vier Trends die den Onlinehandel 2013 verändern werden. http://info.rakuten.de/node/244.
Schmitt, B. (1999). Experiential marketing. Journal of Marketing Management, 15, 53-67.
Seth, N. & Parvatiyar, A. (2000). Handbook of relationship marketing. Thousand Oaks, Calif.: Sage Publications, Inc.
Sharma, A. & Sheth, J. (1997). Relationship marketing: An agenda for inquiry. Industrial Marketing Management, 26(2), 87-89.
Statista 2014 (2014).http://de.statista.com/statistik/daten/studie/152138/umfrage/nutzer-von-online--und-browser-games-in-deutschland/, GfK (Hrsg.).
Statista 2014 (2014). http://de.statista.com/statistik/daten/studie/171911/umfrage /haeufigkeit-sport-treiben-in-der-freizeit/, Verbrauchs- und Medienanalyse - VuMA (Hrsg.).
Statista 2014 (2014). http://de.statista.com/statistik/daten/studie/216320/umfrage/prog nose-zum-umsatz-im-e-commerce-und-m-commerce/, BVDW Mücke, Sturm and Company (Hrsg.).
Statista 2014 (2014). http://de.statista.com/statistik/daten/studie/3979/umfrage/e-commerce-umsatz-in-deutschland-seit-1999/, Handelsverband Deutschland HDE (Hrsg.).
Statista 2014 (2014). http://de.statista.com/statistik/daten/studie/4375/umfrage /umsaetze-der-tourismusbranche-nach-on--und-offlinebuchungen/, Forschungsgemeinschaft Urlaub und Reisen (Hrsg.).
Statisticbrain 2014. http://www.statisticbrain.com/internet-travel-hotel-booking-statistics/.
Techtarget (2014). http://searchcio.techtarget.com/definition/e-commerce.
Tripadvisor (2014). http://www.tripadvisor.com/PressCenter-c4-Fact_Sheet.html.
Tripadvisor (2014). https://www.tripadvisorsupport.com/hc/en-us/articles/200613327-Who-are-the-destination-experts-on-the-forums-.
UNWTO (2015). UNWTO Tourism Highlights 2015 edition. Spain: UNWTO.
Verband Internet Reisevertrieb 2015. Daten and Fakten 2014. http://www.v-i-r.de/download-mafo-datenfakten/df-2014-web.pdf.
Wolf, M. (1999). The entertainment economy. New York: Random House.
Xu, H. & Yang, J. (2012). Do m-commerce user’s expectations reflect reality?. International Journal of Electronics Business Management, 10(4), 322-331.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 This work is licensed under a Creative Commons - Attribution 4.0 International (CC BY 4.0)
This work is licensed under a Creative Commons Attribution 4.0 International License.
This work is published under the Creative Commons Attribution 4.0 International License.